Grit is a concept we talk about a lot at Greentarget. So we were especially taken this week by a story of Doctors Without Borders health workers in South Sudan who have been forced to establish mobile clinics to serve war-torn areas. It kind of makes the struggles of modern office life pale in comparison. Now, who took my stapler?
We’ve also been reading about really, really bad dreams, efforts to bring back the woolly mammoth (you read that right) and Facebook’s attempt to be a positive force in politics (you read that right, too).
With that, here’s Recent Reads.
When Bullets Fly, These Medics Grab Their Packs And Treat Patients On The Run – In civil-war-torn areas, such as South Sudan, members of Doctors Without Borders (MSF) are often forced to flee from their hospitals as a result of bombings, gunmen, intruders and other threats. Talk about having the strength of character to persevere when faced with adversity. These brave people are a humbling example of the importance of grit and why everyone needs to strive for it. – Kyerstin Hill
The strange case of the phantom Pokemon – If you ever woke up to find yourself pinned down by a Pokemon, or a New England witch, or a Scandinavian elf, you’re not alone. According to sleep scientists this is a common type of nightmare known as sleep paralysis, where you’re actually awake but still dreaming and unable to move. It’s a fascinating story about nightmares that will also cause them. Especially if you’re sleeping in Norway, which is apparently crawling with evil elves who shoot sleeping Norwegians with poison arrows, then perch on their chests. Tough way to start the day. – Brandon Copple
Welcome to Pleistocene Park – When I think of the word “extinct,” the first animal that comes to mind is a woolly mammoth, but that may soon change. This article took me on a journey to Eastern Siberia to follow a pair of scientists in their quest to bring back the mammoth from extinction and bolster an ecosystem threatened by climate change. Although their plan is eccentric, and maybe even impossible, I couldn’t help but admire their bold vision for a future where humans own their creative capabilities to counteract years of destruction. – Scarlett Waldrop
A Positive Outlook May be Good for Your Health – This article points to numerous studies that show those who suffer from chronic illnesses live longer if they demonstrate positive emotions – and separately, specific skills that lead to positive emotions can impact how well people manage stress and their physical health. I believe in the power of positivity and feel that I achieve peace of mind and balance when I maintain a positive mindset. Professionally, I’m able to extend this positive thinking in the work we do at Greentarget. We are tasked with protecting and promoting one of our clients’ most valuable assets – their reputation. We dig deep to get a better understanding of what makes our clients unique and what they do better than anyone else – and from there, share these positive attributes to their current and future stakeholders. – Lisa Seidenberg
Why I’m Moving Home – The mid-2016 publication of J.D. Vance’s Hillbilly Elegy: A Memoir of a Family and Culture in Crisis has been described as required reading for those who seek to understand President Trump’s popularity. Now, the former U.S. Marine and Yale Law School grad is returning home (to what he calls “flyover country,” specifically, Ohio) to devote himself to economic development. His book is on my bedside table right now, and International Trade Commission Vice Chair Dean Pinkert gave a nod to the book in a recent interview. – Steve DiMattia
Google’s Plan to Engineer the Next Silicon Valleys – A fascinating look at how Google’s new Launchpad Accelerator, meant to generate successful startups in emerging markets, is a “strategic philanthropy” play to get more people living, working and playing online where Google has mastered an ecosystem of top experts across digital and business areas. Current geopolitical environment be damned, Google has the freedom to “pursue rising stars in The Rest of the World,” meaning outside of Silicon Valley and the U.S., and mentor anyone, anywhere to engender a treasure trove of data for its own benefit. – Pam Munoz
Facebook’s Newest Feature Could Revolutionize Politics – Social media has taken a lot of hits in the past several months over its perceived negative effect on the 2016 election. To its credit, Facebook listened and just launched functionality that could take activism on social media to new heights. With the new Town Hall functionality, individuals can find contact information for their elected representatives pretty easily. As the article says, the idea is to “make calling your legislator as easy as hitting ‘like.’” – Paul Wilson
Blog
Saying that we live in an era of information overload is almost an absurd understatement. Audiences are constantly bombarded with news and content from brand, media and social channels, and the noise has reached record levels due to the major geopolitical and macroeconomic events of the past year.
But the current environment provides some significant opportunities, according to our latest research undertaking, the 2017 Management Consulting Outlook.
The report’s release comes as information access is nearing a crescendo – and the barriers of entry for contributors have never been lower. But this democratization has made it very difficult to locate and distill the right information that audiences need.
In the report, we’ve tried to make it a little easier for everyone while canvassing the landscape ourselves and digging into key issues. Our findings are the culmination of the intelligence we regularly gather to augment what we’re hearing directly from clients and other influencers. They also reflect our ongoing efforts to help position professional services firms with regard to the future direction of their respective industries.
There are many macro trends and forces shaping the delivery of consulting services, including the internal and external pressures firms face. The report pulls from multiple industry sources and perspectives and provides a tight summary of the important themes and industry implications, including:
- Industries Ripe for Management Consulting Services
- New Growth Opportunities Amid Government Shakeup
- Drying Talent Pool Compels Firms to Evolve
- The Uberization of Consultants: Freelance and Network-Based Models
- Boutiques Stealing Market Share From Stalwarts
- Proliferation of Digital Drives Cost-Savings
It’s been several years since the Great Recession put the power back into the hands of the buyer of legal services. The movement probably started before then, but in any case, it feels like we should be past the tipping point when it comes to changes made to law firm business models, client fee structures and legal technology, to name a few industry pillars.
While we don’t attempt to answer why we haven’t reached that point yet, we continue to track the disruptive trends in the market that are driving change in our 2017 Predictive Legal Trends Report.
We found that trends — including mounting cost pressures and the decline in law school admissions — are accelerating, and that their impact is increasing. Law firms continue to see a wane in demand, which creates additional pricing pressure on those that can no longer afford to ignore the industry’s new reality.
Broadly, we found traditional law firms still face significant internal and external threats, and clients continue to expect “more for less,” requiring firms to revisit their business models, offerings and ultimately their value propositions.
All in all, 2017 is taking shape as a year that will see law firms collaborating closely with their clients primarily to meet their needs, but secondarily to head off the competition – not just from traditional competitors but the emerging class of alternative legal service provider upstarts that threaten their business. And while the results of the U.S. presidential election and ramifications of Brexit will no doubt keep Big Law busy for the foreseeable future, smart firms recognize the opportunity to help clients find clarity amid unprecedented global complexity.
For further information, check out the full 2017 Predictive Legal Trends Report.
One thing we can all agree on in these polarizing times: Nothing gets the juices flowing after a busy week like talk of punctuation!
So we start this edition of Recent Reads with a tale of how one much-debated punctuation mark affected an actual court case. Also, we find out what happened to that guy whose kids barged in on his live TV interview, look at whether the privacy profession needs a code of ethics and learn about the life lessons of Villanova basketball coach Jay Wright.
Oh, and what do video rental stores and Richard Simmons have in common? They both still exist.
With that, here’s Recent Reads.
An Oxford comma changed this court case completely – Oxford comma enthusiasts, rejoice! The lack of the much-contested comma decided the fate of this court case – due to ambiguity, of course. Will this be the tipping point in bringing the Oxford comma into favor? Probably not, but it’s a good reminder to double-check that your sentences actually mean what you want them to mean. – Stephanie Burke
When the Children Crashed Dad’s BBC Interview: The Family Speaks – Most people, including myself, are getting a good laugh out of the BBC clip of Robert Kelly in which his kids swaggered into his interview on the impeachment of South Korea’s president. But it also drummed up controversy, as some viewers assumed the South Korean woman who came in to round up the kids was the nanny instead of Kelly’s wife. That issue aside, the article highlights the challenges that come with live guest interviews and the conveniences and risks created by advances in technology. While Kelly thought this would affect his future as a guest commentator, it’s certainly done the opposite. I highly doubt any future broadcast interviewees will ever forget to lock their door. – Tana Watanabe
The Life Lessons of Villanova’s Jay Wright, the Anti-Coach – It’s hard not to get swept up in the excitement of March Madness, especially when your alma mater is the number-one seed in the country and returning to defend the NCAA title. But to me, the more interesting aspects of all this are the personal backstories, and the hard work, dedication and experiences that shape these uber-talented coaches and players. Hats off to you, Coach Wright, and best of luck this year! – Kevin Iredell
The Last Video Chain: The Inside Story Of Family Video And Its $400 Million Owner – Visiting relatives in recent years, I’ve marveled that Family Video locations still exist while Blockbuster and other video stores have … well, gone the way of Blockbuster. Family Video has survived through a combination of smart meat-and-potatoes business decisions, hard work and cultural relevance in rural America, among other factors. – Paul Wilson
Should the privacy profession adopt a code of ethics? – The debate about a privacy industry ethics code is fascinating given Greentarget’s regular work with many of the top legal minds in privacy and cybersecurity. Obstacles to establishing a clear code of ethics include the diversity of the privacy industry (e.g., various areas of expertise from IT to legal) and the tug toward a compliance-driven, as opposed to a privacy protection-based, profession. Even more interesting, and perhaps confounding, is the fact that a privacy ethics code may be at odds with many lawyers in the field, lawyers who focus on compliance and are “ethically bound to their clients, not the data subject.” The fact that it’s a discussion is heartening in the current environment in which ethics seems to be up for grabs. – Pam Munoz
We All Love “The Fearless Girl.” But What About Fearless Women? – Last week, to celebrate International Women’s Day, the “fearless girl” statue was installed in Manhattan’s Financial District. It signifies workplace gender diversity and seeks to encourage companies to put women on their boards. However, this article argues the statue sends the wrong message, being that it is a girl rather than a woman. The statue stands strong and takes up space, but “Somewhere down the road through adolescence and into womanhood we are told to put those akimbo arms down by our sides, lest we make a mess like a bull in a china shop.” – Sarah Rocca
GT Podcast Recommendation
Missing Richard Simmons – Yes, that Richard Simmons. Three years ago the fitness guru with the colorful personality just disappeared. He cut all ties with close friends and stopped teaching classes at his fitness studio, Slimmons. His disappearance is especially strange given how accessible he had been over the years. The new podcast from Dan Taberski, a filmmaker and friend of Richard’s, seeks to find out where Richard is and why he left. Throughout, Dan explores popular theories as to what happened to Richard, including my personal favorite – that he is being held captive by his maid. Dan gets to the bottom of these theories by interviewing those who knew Richard best. As the podcast progresses, these theories get even stranger. Through it all, “Missing Richard Simmons” is a fascinating blend of pop culture and mystery. I dare you not to become obsessed. – Tyler Rabel
Monopoly is (wait for it) pulling the plug on the thimble. We’ll pause for a moment so you all can catch your breath.
One of our favorite pieces of late is an inspired, satirical look at the thimble’s feelings, now that it’s been put out to pasture. We’ll also look at the role of Playboy magazine during the Vietnam War, the changing nature of work in America, an astonishing BuzzFeed investigation about hyperpartisan news and a fascinating analysis of the demise of the grassroots energy that got Barack Obama elected.
With that, here’s Recent Reads.
Do Not Pass Go: Interview With The Monopoly Thimble – I’m sure all the Monopoly fans were devastated to learn that the 82-year-old brand lets the public decide to replace playing pieces with new symbols. Or at least they’re (probably?) upset that the (beloved?) thimble will be retired. But how does the thimble feel? This Q&A with the game piece discusses his thoughts on being discontinued and what might replace him, including a hashtag. “[T]hat’s not a thing!” the thimble insists. “We were things. Dog. Shoe. Iron. Wheelbarrow. How do you put a hashtag in jail?” – Sarah Rocca
How Playboy Explains Vietnam – The most successful publications, in print or otherwise, perfectly capture the zeitgeist of their readers. During the Vietnam War, Playboy became the publication of record for U.S. soldiers with its vivid depictions the lifestyle they aspired to, its advice on the things they cared about, its pre-digital interactive features (letters) and its hard-hitting, smart journalism, including about the war itself. Who knew? – Brandon Copple
Medium Launches Snapchat Stories, But for Medium – Medium’s new way of storytelling for mobile devices, “Series,” has a little bit of Instagram and Snapchat (more Snapchat) rolled into one product. This could be a refreshing way to attract an audience that craves images. But my favorite part about this new product is that it allows for stories to unfold over time. It would be nice to slow down the pace a bit and truly consume a story, look forward to the next chapter and gain the satisfaction of adding a bit more knowledge once the story is over. – Pam Munoz
Obama’s Lost Army – Ever wonder what happened to the huge grassroots movement that was instrumental in Barack Obama’s ascendancy to the White House in 2008? This insider account is at minimum an important historical footnote of why populism seemed to abandon Obama so soon after he was sworn into office. “Instead of mobilizing his unprecedented grassroots machine to pressure obstructionist lawmakers, support state and local candidates who shared his vision, and counter the Tea Party, Obama mothballed his campaign operation, bottling it up inside the Democratic National Committee.” The author describes that decision as “the seminal mistake” of Obama’s presidency. – Paul Wilson
The Jobs Americans Do – An examination of the current state of the American working class, represented by Ofelia Bersabe, a Hispanic woman paid to serve others. Her title is various forms of the word “nurse,” as she cares for children, parents and the elderly. Given the loss of traditional blue-collar jobs – notably to automation – caring for aging Baby Boomers is now the largest driver of job growth in the American economy. If there was any doubt left, it’s clear that service work should no longer be considered a way station for teenagers, mothers and senior citizens. It has become a way of life for many Americans. – Amy Yanow
This Is How Your Hyperpartisan Political News Gets Made – Remember a few months back when “fake news” referred to total fabrications, and not just news accounts that public figures didn’t like? Well, it turns out those sources are still out there – and at least one is actually creating clickbait aimed at both conservative AND liberal audiences. The photo at the top of this BuzzFeed piece says it all. The business is outrage. And business appears to be good. – Jackson Pillow
GT Podcast Recommendation
The Axe Files – Former Obama adviser David Axelrod has returned to his journalism roots with a great twice-weekly podcast interviewing important newsmakers, usually from politics. From Corey Lewandowski to Madeleine Albright to J.D. Vance to Theo Epstein, Axelrod is doing his best to have a candid exchange of ideas (from both sides of the aisle) at a time when the national conversation feels like a screaming match. – Paul Wilson
A strong reputation helps a firm stand out and remain competitive. Some clients may ask us, why measure reputation when we conduct client satisfaction surveys? Aren’t they enough to measure how our reputation is faring in the marketplace?
Simple answer? No, it is not.
Greentarget’s annual survey of general counsel and chief marketing officers has shown time and again that recommendations from trusted sources and credentialing are important in purchasing decisions. A CMO can measure outputs (webinars, events, press releases, media coverage) until the end of time, but unless he/she understands and analyzes the outcomes of all of this hard work, the impact on firm reputation will remain cloudy.
“The Top 20 Influencers of CMOs” study recently featured in Forbes revealed findings from more than 1,300 North American CMOs. It analyzed more than 680,000 tweets the CMOs published in 2016, including unique hashtags, links shared, mentions, replies and retweets. Josh Steimle, author and CMO, predicted that “companies will turn to popular business authors, speakers, podcasters and executives who have built large and engaged followings and offer them freebies to hawk everything from invoicing software to consulting services.” These are thought leaders, and most of their assets are digital, measurable and linked to reputation building.
Outcomes that bolster reputation could include subscription increases to a firm’s newsletter, downloads of a firm-written survey report or introductions to new prospects (that turn into warm leads) that directly trace back to a thought leader’s PR campaign, eventually resulting in revenue.
Professional and financial services businesses are unique in their ability – and we think responsibility – to contribute to a smart, productive dialogue around hot issues across sectors. These contributions result in positive reputation building.
Here are three ideas to measure the impact of public relations and thought leadership programs on reputation.
- Conduct a benchmark survey of target audiences about perceptions of a firm’s thought leadership in specific industries or sector categories in advance of a PR initiative. Survey them again 12-18 months later to see how you’ve moved their perceptions.
- Obtain perceptions of top-tier reporters covering the space in which you’d like to be a thought leader and influencer. These reporters may provide insights you never dreamed of getting from clients of your own. These insights can be used as a benchmark or simply to inform the direction of your content for a PR campaign.
- Identify a narrow set of competitors in the area you’d like to claim thought leadership from and conduct an audit of their content, media coverage and social media activity. Analyze and compare with your own.