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February 27, 2017 by Greentarget Leave a Comment

Collaboration has been on my mind a lot since we kicked off the new year. As cheesy as it may sound, I can’t help but see it everywhere, particularly at Greentarget. Our team has been working tirelessly to put 2017 plans in motion for our clients, including those we serve on a pro bono basis. We’ve been so busy that, with March almost upon us, I’m just now getting around to recapping the highlights of Greentarget’s great work — and collaboration — with our pro bono clients in 2016. Last year we set our annual Billion + Change donated-time target at 700 hours and exceeded that by 150 percent. That means we donated 1,055 hours or roughly $300,000 worth of Greentarget’s time, talent and energy to pro bono and community investment causes. Here’s a quick summary: Pro Bono
  • DC Affordable Law Firm: Our media relations and content teams worked with DCALF — a low bono, nonprofit law firm in Washington, D.C., representing low- to moderate-income individuals — to develop an entry for the American Bar Association’s 2017 Brown Award.
  • Domestic Violence Legal Clinic: The GT team proactively positioned DVLC Executive Director Margaret Duval around high-profile domestic violence cases in sports in top-tier publications such as Forbes and The New York Times, all the while providing content and social media support for events.
  • Fabretto: The GT crew worked with the international NGO, which serves more than 18,000 children and youth through work in seven Fabretto Education Centers and more than 250 local public schools, to promote the organization’s annual Night for Niños events that raise funds to provide services to underserved children and their families in Nicaragua.
  • Gigi’s Playhouse: The team developed a comprehensive media plan for Gigi’s, a Down syndrome organization with an established network of 30 centers across the U.S. and Mexico. Our media plan included strategies to support the business operations of the brand, expand national education and awareness programs and provide real-time support for the national launch of their Generation G initiative. We also published a Q&A with the CEO/Founder, Nancy Gianni.
  • Greenhouse: Our media relations team helped this nonprofit consultancy lay the groundwork for drawing attention to the transformative work it’s done in education. Our content team helped Greenhouse shape an editorial strategy around its unique perspective on the assumptions we make in our everyday behavior.
  • Heartland Alliance: The GT team conducted outreach for Heartland’s Housing Division, which develops and manages sustainable, innovative and high-quality affordable housing. The team positioned executives Michael Goldberg and Nadia Underhill to garner exposure around specific projects and promote thought leadership on the affordable housing debate.
  • Plant Chicago: GT helped promote Plant Chicago’s August 2016 “Closed Loop Food Festival,” which included farmer’s market vendors, food trucks, music, beer makers and more. Event details were published in 11 Chicago event calendars, and we secured three media placements and developed a social media plan.
  • St. George Island: The team, working on behalf of Native Americans living on St. George Island, Alaska, raised awareness among national and regional media concerning the danger of this community dying out if a promised fishing harbor is not advanced by the federal government.
  • Women for Afghan Women: The GT Team provided PR support for WAW’s annual gala, 15 Years of Spirit Indestructible. Additionally, we provided media support for major events impacting the organization such as the brutal murder and rape of a 6-year-old Afghan refugee girl and a town hall meeting in response to the Orlando massacre. Furthermore, we’ve interviewed the executive director about communicating from an international war zone.
Community Investment
  • Chase Corporate Challenge: The GT team bonded through a hot, sweaty 3.5-mile Chase Corporate Challenge run, which benefits a different Chicagoland nonprofit each year.
  • College Possible Visits: GT coordinated two visits to the Kelly and Lake View High Schools to help students with their special circumstance essays. This essay is one of the key components of a college application and empowers students to share their stories and recognize their college potential.
  • Ronald McDonald House: A GT crew volunteered at the Ronald McDonald House near Lurie Children’s Hospital in Chicago to make a delicious breakfast for dinner — mountains of pancakes, breakfast casseroles, baked oatmeal and fruit — for families in need.
Even as we’re moving at warp speed through 2017, it’s inspiring to look back at the teamwork that took place last year across Greentarget to support our pro bono clients. Stay tuned, as we have many exciting partnerships in the works for 2017, including Barrel of Monkeys, KIND and the Cameron Kravitt Foundation, to name a few.

February 17, 2017 by Greentarget Leave a Comment

One of the more troubling trends of the past few months is the growing lack of consensus about the basic information that should be – that used to be – the underpinning of rational dialogue. We’ve written about the rise of so-called “alternative facts,” but this edition of Recent Reads is heavy on the controversial topic of “fake news.” Perhaps relatedly, we’re also looking at new ways information can be consumed – and at how artificial intelligence might not take over the world after all. But it sure seems poised to take a lot of jobs. With that, here’s the latest Recent Reads. The new civic course in U.S. schools: How to spot fake news – For those of us PR pros/news junkies, it can be very frustrating to have conversations with our children about current events. If your kids are like mine, they believe that Facebook or Twitter is the source of what they read, so they trust it. Schools are seeing this troubling trend and are proposing curriculum to support what kids should do to identify and ignore fake news. While fake news has always existed, it is an interesting educational outcome from the 2016 presidential election. – Larry Larsen Colorado Newspaper Vows Defamation Suit After Senator’s ‘Fake News’ Tweet – I’ve been wondering when something like this would happen. A Colorado newspaper publisher is threatening to sue a state senator for defamation after he tweeted that the publication is “fake news.” Of course, threats of lawsuits don’t always end up with court filings – and proving actual damages could be difficult. But considering that public officials (or, really, any member of society) can now compete with traditional news outlets as far as reach on social media – and if we’re all journalists now – why shouldn’t a news organization explore its legal options? Especially when reputation – possibly the most valuable thing traditional media outlets still have – is at stake? – Paul Wilson Donald Trump delivers a series of raw and personal attacks on the media in a news conference for the ages – It was already a volatile week for the White House – Michael Flynn’s resignation, the Labor Secretary nominee stepping aside and rumored staff infighting – but President Trump incredibly and predictably came out swinging during a combative press conference Thursday. From the article, “Trump understands something very important: For his supporters, the media represents everything they dislike about American society.” Whether cracks are forming in the administration or not, Thursday was a clear example of President Trump’s strategy to avert the public’s eyes when things aren’t going his way. Instead of talking about Russia or Flynn, we’re now focused on the press conference. Is this his perceived authenticity in action as we discussed late last week? Perhaps, but maybe the better question is at what cost? – Christian Erard Flipboard revamps its approach personalized news with new “Smart Magazines” – I love the concept of a Smart Magazine from Flipboard. I can’t consume enough material – books, magazines and blogs – and wish I was one of those people who only needed three hours of sleep so I could read more. The choices can be overwhelming, but one needs to commit to actively reading. I hope Flipboard does well with this and am now seeking a B2B version. Smarter, mobile content to replace the laundry lists of blogs, articles and white papers on most professional services websites may have been a pipe dream a few years ago. Maybe Flipboard can make it a reality. – Pam Munoz Can Virtual Reality Teach Empathy? – This headline caught my attention and made me ask how a technology tool can create empathetic feelings. The article describes how a teacher is immersing VR into his curriculum, so students can literally see lessons “from wandering the streets of ancient Rome to touring the International Space Station.” Educators are cautious about implementing VR, like any technology, but this article describes one of its clear strengths – the ability to tap emotions. As VR enters the classroom more regularly, it makes me wonder how/if businesses will implement it into their strategies. – Sarah Rocca How tech ate the media and our minds – Technology has fundamentally changed the way the average individual receives information. This article underscores just how much the environment has changed – and the media landscape along with it – during the past decade. In the B2B world, there is still somewhat of a disconnect about how engaged companies should be and what their return on investment actually is. Do corporations and senior executives truly make purchasing decisions at least partly based on what they read in their LinkedIn or Twitter feed? We think the answer is in the eye of the beholder and we advise our clients not to risk it; you don’t want to be conspicuous by your absence. – Larry Larsen The AI Threat Isn’t Skynet. It’s the End of the Middle Class – Turns out all (or, at least, most) of the fiction about artificial intelligence taking over the world was only half-right. The real concern among scientists these days isn’t a Terminator scenario – it’s economic catastrophe, with a proliferation of automation and technology supplanting middle-class jobs. This is definitely worth watching in the next few years, especially considering how much economic hardship in traditional blue-collar areas played a role in November’s presidential election. – Jackson Pillow

February 3, 2017 by Greentarget Leave a Comment

Two articles about making the world a better place caught our eye this week. One is about a legal marketer telling law school grads to succeed by focusing on helping people – the other is about a CEO tackling the difficult subject of diversity. We also have some witty dissents from the man poised to join the Supreme Court, the closest thing to teleportation you’ll likely ever see, new thoughts on Elgar’s Enigma Variations and some trends popping up in recent Medium posts. With that, here’s Recent Reads. An Interview With Cole Silver: How to Succeed After Law School – This is a worthwhile read about legal marketing, based on an interview with a unique member of the marketing team at Blank Rome, Cole Silver. Cole was a GC for 25 years before joining Blank Rome to help with client development. I love his punchline: “Forget sales. Forget business development. Forget marketing. Just go out and help people, connect with people, serve people. That’s it. If you do that, you will have a very handsome book after a few years because people will understand that you have their best interests at heart and they will reciprocate.” – Steve DiMattia Tim Ryan’s Awakening – PwC CEO Tim Ryan takes an unorthodox and uncomfortable approach to driving the diversity conversation. While his method and lexicon would be lacking authenticity for many leaders, his Boston blue-collar roots make it real. What’s more, he’s using PwC’s expansive platform and relationships to issue a call to action to Fortune 500 CEOs to join him in a refreshingly different – and dare I say, smarter – conversation on the topic of race. Those who know Ryan best think he just might pull it off. – John Corey The 4 Wittiest Dissents By Gorsuch – No matter what you think of President Trump’s Supreme Court nominee, Neil Gorsuch, we’ve read again and again that he’s a good writer with clear, mostly concise thoughts, which often come with a creative punch. I think our clients who are inclined to write – op-eds, bylines, written statements on news items, etc. – can learn something from Gorsuch’s style, especially his dislike for the passive voice, his “old nemesis.” – Agatha Howland Meet the Students Racing to Make Elon Musk’s Hyperloop a Reality – Teleportation is happening! OK, maybe not teleporting, but you won’t have to get in a fighter jet to hit 600 mph once SpaceX’s hyperloop competition wraps up. The first round of tests happened earlier this week in California, where teams from universities around the world demoed their pods and, ultimately, learned from one another’s designs. It’s a unique competition, inspiring a drive to innovate, yes, but also collaborate. And as someone who learned how to drive on the hyper-congested, Colonial-era highways of New England, I can’t wait to see the final product in action. – Megan Duero The cult of the paranoid Medium post – Anyone can post to Medium, and it has hosted some great think pieces by authors who might not have had a strong platform otherwise. But it also can provide some credibility to (likely) well-meaning people whose ideas are more cathartic than convincing. As the Washington Post smartly points out, “There’s a weird sort of relief that comes with believing you understand, at least, why a bad thing is happening, even if you’re powerless to stop it.” – Paul Wilson Breaking Elgar’s Enigma – For those of you who liked Dan Brown’s “The Da Vinci Code” and Amazon’s “Mozart in the Jungle,” you’re in luck. In Daniel Estrin’s piece in The New Republic, he undresses composer Edward Elgar’s Variations on an Original Theme (“Enigma”), an orchestral work comprising 14 variations on an original theme, and widely believed to involve a hidden melody, through the eyes of a devoted musical aficionado. If you have an appreciation for the classics, you might enjoy this piece. – Christian Erard

January 31, 2017 by Greentarget Leave a Comment

There’s a new dynamic in Washington, D.C., in which critical issues are arguably debated with unsupported claims and promulgated by sources who intentionally refuse to correct them, while the media is denounced with open contempt at the highest levels. Even for organizations not directly involved in politics, it’s worth wondering whether the ground rules for thought leaders are changing – and changing dramatically. This is an important question at Greentarget, where we promote and protect our clients’ brands and reputations. Because what many of our clients sell is their own intellectual capital, we spend a good portion of each day helping them participate skillfully in influential conversations on the belief that their ideas, if articulated clearly and disseminated effectively, will drive meaningful interactions and business. But even if Washington has changed (dramatically) in a relatively short period of time, I’d argue the thought leadership rules we regularly preach to our clients haven’t changed; in fact, they are more important than ever. We tell our clients that the core tenets of basic decency must continue to guide their thought leadership. And we believe adherence to the canons listed below will distinguish their messages and help them truly contribute to a smarter conversation.
  • Be honest.
  • Be smart.
  • Be kind.
These rules are remarkably similar to what my wife and I tell our four children about how they should live their lives. Here’s how they apply in a changing PR world: Be honest: In recent weeks, both the PR Council and Public Relations Society of America (PRSA) have issued statements reaffirming their commitment to their respective codes of ethics. The parallel for thought leaders is to remain true to yourself and your message. Do not engage in petty arguments that cannot be decided. A true leader frames an issue authentically and then offers objective insights backed by facts to persuade listeners. Molding a narrative that runs contrary to verified facts or tries to ignore important questions in an attempt to promote a different story destroys reputations. Be smart: Interjecting yourself into an emotional, sideways argument has always been dangerous. It is more so now. Thought leaders must decide when to engage and when to just observe. If your narrative won’t be heard over the noise, then don’t waste your breath. And although certain traditional outlets hold influence, perhaps pick another venue for your message. New outlets, such as Axios, or social media news pages, like Dan Rather’s News and Guts, are launching daily in response to a void they perceive in the current coverage. They offer new audiences and demographics. They also offer opportunities to place owned content that can be viewed directly by readers. And, of course, in today’s world self-publishing can often be as effective as traditional media. Savvy thought leaders will be more selective moving forward. Be kind: The best thought leaders must engage with open minds and empathetic ears. Conversations should be idea exchanges, not shouting matches. Thought leaders must rise above the current vitriol in order to be heard. Civility in the face of contempt is a perceptual victory and positions a thought leader’s words for greater acceptance. Many voices are speaking out with strong points of views on the issues facing our country. For true thought leaders, it is important in these times to distinguish opinion from influence. Opinions persuade through passion and willpower. Influence motivates through ideas, empathy and facts. At Greentarget we focus our clients on thoughtful influence because we believe that is ultimately at the core of leadership – intellectual or otherwise.

January 13, 2017 by Greentarget Leave a Comment

We’re really not trying to make Recent Reads all about politics, dear readers. But with the crazy amount of news coming out of Washington these days, much of our collective attention is almost necessarily focused on what’s happening in the Beltway. We hope our national gaze will turn to other matters – pitchers and catchers report in about a month! – as 2017 progresses. But we’re not holding our breath. With that, here’s Recent Reads: BuzzFeed’s decision to publish dossier reasonable – There were plenty of articles this week supporting and decrying BuzzFeed’s decision to publish an unsubstantiated intelligence report alleging that the Russian government had compromising information on Donald Trump. This article probably didn’t garner the most attention, but it’s interesting in that it comes from a PR consultant who works for Republicans and who explained BuzzFeed Editor Ben Smith’s thinking by way of a 15-year-old conversation. I’m not sure where I come down on BuzzFeed’s decision, but this is definitely another instance of the norms of our society changing, and changing rather abruptly. – Paul Wilson Trump, ‘Lies’ and Honest Journalism – Gerard Baker, The Wall Street Journal’s editor in chief, wrote this piece in response to criticism of his comments on NBC’s “Meet The Press” that he would be careful in using the word “lie” in regard to comments made by Donald Trump. Bottom line: Baker is concerned about certain words and their moral implications, particularly in this tumultuous era. – Abby Moriarty Brands Start Planning for Unexpected Criticism of Trump – For years now, smart companies have scenario-planned for activist investors, predictable crises and operational snafus. However, they may not have planned to have their actions – positive or otherwise – scrutinized in the blink of an eye in the Twitterverse. That potential is becoming a reality for many companies, particularly given the big changes in Washington. – Larry Larsen One Man’s Quest to Change the Way We Die – This story is about B.J. Miller, a doctor who has a unique perspective on living and dying due to a near-death experience that left him a triple amputee. We often talk about grit at Greentarget; he has exemplified it in his recovery and now in his work to change the way we approach palliative care. It’s a moving and beautifully written account of his life and mission. – Stephanie Burke Wearables Could Soon Know You’re Sick Before You Do – Depending on your point of view, this news (which is basically explained in the headline) is either really cool or extremely creepy. But we’re apparently not that far from a time when wearables can tell you you’re coming down with something, allowing you to take action. Here’s hoping technology doesn’t make hypochondriacs act even more like hypochondriacs. – Jackson Pillow An Experiment in Radical Empathy – After gathering a group of 16 strangers, half vehemently pro-gun, half gun opponents or victims of gun violence, New York magazine put them in a room, paired them off and asked them to share their personal gun stories with one another. Then each had to tell the other’s story – from their partner’s perspective, even using the first person. The results provide a moving, revealing glimpse of the power of empathy – and its limits. – Brandon Copple

January 4, 2017 by Greentarget Leave a Comment

In the days immediately after one of the most contentious (and shocking) presidential elections in American history, we attended Social Media Week in Chicago. As you might expect, the election — and social media’s role in it — were the talk of the conference. After a race in which voters relied on candidates’ social media posts more than their websites and emails as campaign news sources, the conference provided some valuable takeaways. Personal Versus Professional Divide Social media, obviously, has professional and personal uses. But millennials — particularly those who’ve grown up with social media — often have difficulty operating effectively in both worlds. Personal posts are often quick and fun, while work posts must be more deliberate and strategic. This is something we think about a lot at Greentarget, where we emphasize thoughtfulness in writing social posts about (sometimes extremely) complex topics. It’s important for companies to encourage appropriate social posts. Social media is a big part of the digital workspace, where employees are expected to seamlessly collaborate around the world, allowing the diversity of ideas to foster innovation. Unfortunately, employees and leaders at many organizations see social collaboration as a nuisance — when they should see it as a new way to communicate internally as well as with clients and prospective employees. With the election fresh in our minds, we couldn’t help but think of Donald Trump as someone who effectively blended professional and personal social media messages. While Trump’s critics might find his style troubling, he has pushed boundaries on Twitter and has changed social media’s role in the public discourse. And, of course, he notched an Electoral College victory. Measurement As our colleague Pam Munoz wrote recently, measurement will likely continue to dominate conversations about PR strategy, especially those focused on how social media supports and elevates a brand or message. The challenge is that, thanks to relentless change and innovation, social media metrics are constantly changing. Traditionally we could only measure impact by counting clips and mentions because there was no way to measure the dialogue around news stories. But social media affords opportunities to measure reach and engagement with new metrics like shares, reviews, sentiment and advocate engagement. What hasn’t changed is the need to identify metrics for success at the start of any campaign. Today we can determine the impact of content across social channels by measuring our actual results against what we defined as success factors. The impact of strong (and measured) results in social media was also on display in this year’s presidential election campaign. Last summer Forbes measured Trump and Hillary Clinton’s followers, social engagements rates, sentiment, SEO, visibility, ad spend and media coverage across a variety of social sites. The article revealed concentrated efforts to leverage social media channels more than candidates had in past elections. The metrics are important because the numbers allowed each candidate to see what worked and what didn’t. It’s important to note that Trump was winning the social media war when the article was written — months before he would win the election. Social Listening At Greentarget we pride ourselves in being able to help our clients engage in smarter conversations, and a big part of that is taking a step back and understanding contrary opinions. This relates to social listening, a theme across several panels, including this one, during Social Media Week. Social listening involves assessing what is being said about a specific entity on various platforms and using it to discover what people are actually talking about. It requires going beyond just monitoring Twitter mentions or Facebook comments; you must dive deep and expand your search past your own personal pages and feeds. It is particularly helpful when trying to pinpoint trends, insights and conversations that matter to specific audiences, something we do frequently for our clients at Greentarget. Given the prominence of social media in the campaigns, we wondered whether improved social listening could have prevented the shock after the final result. In addition to dominating the social conversation, Trump had more “pro” hashtags than Clinton according to research compiled by Tracx, a social media management platform. The same research also showed that similar trends played out in the swing states, where Trump pulled in nearly four times as many positive hashtags as Clinton. Keen observers could have spotted these trends in the weeks and months leading up to November 8.
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